Frequently Asked Questions

Many but not all LOWA Boots are resolable. Boots from our Mountaineering, Backpacking and Rock Climbing categories as well as most Mountain Hunting boots may be resoled. Boots and shoes from our Hiking, All Terrain Sport, Everyday, Kids’, Cold Weather boots categories and most models in the Task Force category are not resolable. To determine if your boots are resolable, please follow this link.

A lace size chart can be found under Accessories on our top menu bar under Insoles/Laces. A size chart is posted on each lace page. To ensure most accurate length match to the existing laces on your boots, we suggest that you pull a lace out, measure it and view the length on the chart to determine your replacement lace length. Please follow this link to view that page.

Yes. Replacement insoles can be found under Accessories on our top menu bar or by following this link.

LOWA boots in our “All Terrain Sport” line are Vegan-Friendly (made without any animal by-products). Click here to view All Terrain Sport models for men or women.

All LOWA boots are pretreated at the factory with a water-repellent finish so they won’t need additional waterproofing treatments until they’ve had significant wear. For a complete step by step guide on how to clean & waterproof your boots, please follow this link.

LOWA boots and shoes are warrantied against manufacturing defects, material defects or design defects for a period of one year from date of purchase. LOWA Boots will always agree to inspect a boot or shoe for a customer even past the normal warranty period. Please follow this link for more information.

You have up to 60 days from purchase to do a return/exchange. To be eligible, boots or shoes cannot be worn outside; labels and tags cannot be removed, and all packaging must be returned in new, sellable condition. To ensure a correct fit, we encourage you try on boots and shoes indoors and with the socks you intend to wear with your LOWA Boots. Visit our Return Policy for more information.

To print a return label, simply sign into your account on our website, go to your order and click on the “Order Number.” You’ll then see your order screen where you’ll see a “Print Return Label” button. Click on that button to print your label. Remember to mark and include the bottom half of your packing list with your return/exchange information.

Once your online order is placed, we immediately start to process it. If you realize you have made a mistake after placing your order, please contact us immediately at CS@LOWA.NET. We can change the size, color or width but we cannot change the model for a different model. Adjustments can be made Monday through Friday, 9 AM - 4 PM EST. If your boot has shipped, you can always return your order within 60 days as detailed in our return policy. Click this link to visit our return policy.

All online orders made at LOWABOOTS.COM ship from Stamford, Connecticut, 06907. Orders ship during our business hours, Monday through Friday, with the exception of the following holidays: New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Eve, and Christmas Day.

You’ll receive an email with your tracking information when your online order has shipped. You can also log in to your online account at any time for a status update – just click on your order number for that information.

You will receive an email from us as soon as your order ships. Your order is estimated to ship as noted from that original availability date on your order screen. You can email us at any time for an update.

We accept Visa, MasterCard, Discover, American Express, debit cards with a Visa or MasterCard logo, and PayPal.

Yes. Please note that orders sent to P.O. Boxes or Military APO/FPO addresses can only be shipped via US Postal Service (USPS). Express shipping is not available to these locations. We can only supply a UPS label for a return/exchange within the contiguous (48 states) United States.

All products are shipped from Stamford, Connecticut. Use your STREET ADDRESS TO SAVE ON SHIPPING.
* If you must have your order delivered to a P.O. Box, the package will be sent by U.S. Postal Service (USPS).

We prefer UPS (and, so should you) because it’s less expensive and we both can track your package. Please provide a street address so we can deliver to your front door. If your package is shipped via the U.S. Postal Service (USPS), we are unable to track your package and we cannot be held responsible for delivery problems.

We encourage those who are eligible for tax exemptions to order from our Task Force dealers. Please follow this link for a Task Force dealer listing.

LOWA offers a professional discount for individuals who are employed full-time, earning a living in the outdoors. If you work for a gear or clothing supplier - or for an organization where you are on the field staff that guides or instructs others in outdoor skills, please email your request from your company or organization's email account, along with your job description to LOWA Customer Service. If approved, the appropriate form will be returned to you.

If you are active US military, or work on the field staff for the US Forest Service or a similar government agency please send your request on your government email account detailing what you do to LOWA Customer Service. If approved, the appropriate form will be returned to you.

UPS & LOWA have partnered to counter balance the carbon dioxide emissions generated by the transport of their packages through carbon offsetting. Click here to learn more.

The Sales Tax amount that appears on your online order reflects your applicable state and local sales taxes.

You can contact LOWA Boots USA via email at any time by using this link. Or, call 1-888-335-5692.