LOWA Boots LLC Return Policy

RETURN POLICY DUE TO COVID-19 CLOSURE:

Due to COVID-19, our warehouse and our online business will be shipping orders as often as possible, while observing a work safe environment for our staff.  (Those exact ship dates are based on the health and availability of our employees.) We are extending our on-line policy by 30 days from the date when our business officially reopens.  All other terms of our policy remain the same. Continue to read below.  Thank you for understanding, and be safe!

LOWA Boots and shoes are warrantied against manufacturing defects, material defects or design defects for a period of one year from date of purchase. LOWA Boots LLC will always agree to inspect a shoe for a customer even past the normal warranty period if the customer believes the boot or shoe has prematurely fallen apart or otherwise not lived up to expectations.

LOWA Boots and shoes are NOT warrantied for fit. LOWA Boots LLC will accept returns for fit and size within 60 days of purchase provided that the boots or shoes are not worn outside and are in resalable condition.  Lowa Boots LLC encourages customers to try their boots and shoes on indoors and with the socks they intend to wear, to insure that the boots or shoes fit before removing any labels or tags or wearing them outside.

Return/Shipping Label: If you purchased your boots or shoes from our website, please reach out to us via email.  (See "Contact Us" link bottom right of screen).  Put your order number in the subject line, and just simply email us asking for a return label.  

Exchange/Return Policy: We offer a onetime size exchange for the same style originally ordered with no addition shipping cost to you.  For a return with no exchange, LOWA Boots charges for return shipping via a credit reduction from your original order amount.  

Please Note: Try on your boots or shoes indoors and with the sock you intend to wear before going outside. Once the tags are removed and the shoes are worn outside they will not be accepted for return if they don't fit.

Please note: We do not sell on Amazon, boots on Amazon may be counterfeit. If you see a LOWA Boot for sale from a retailer, or website, not shown in our dealer locator, this footwear may be counterfeit. There is no warranty or service including exchanges, refunds or repairs available for any product purchased from unauthorized resale channels.  Please purchase LOWA Boots from authorized LOWA resellers, in-store, or online.

It is our goal that you are 100% satisfied with your purchase. If you have any questions, please contact us either thru the website or by calling to our web sales service center at 203-353-0116.