Before filling out this form, please read our warranty requirements by clicking here. Questions? Call our customer service team: 877-307-7277. Please complete the form below with as much information as possible. A LOWA warranty specialist will review your warranty claim and respond via email within 10 business days. To avoid spam situations with our communication, please add returns@lowa.net to your contacts. To use this automated warranty claim form, you must upload photos of your boots, or shoes. Click here to enlarge these photos and see examples of what you need to send. × Photo examples Side View, showing LOWA logo Close up of boot damage area Sole view Close up of the tag inside your boot Close Personal information First Name * Last Name * Email * Street Address * City * StateAlabamaAlaskaAmerican SamoaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaGuamHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarshall IslandsMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaNorthern Marianas IslandsOhioOklahomaOregonPalauPennsylvaniaPuerto RicoRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirgin IslandsVirginiaWashingtonWest VirginiaWisconsinWyomingArmed Forces (Americas)Armed Forces (Europe, Canada, Middle East, Africa)Armed Forces (Pacific) State * Zip Code * Phone * United States ONLY Country * Please note This is the USA website and we cannot assist with returns, or warranty claims, outside the USA. Click here for LOWA International information. Warranty Claim Information Please check this box if your issue is waterproofing. Waterproofing Boot Model Name (i.e. Renegade, Camino, Tibet, etc.) Size Gender Purchase date * From What Store Did You Purchase Your Boots? [enter store name] * How do you use your LOWA Boots? (i.e. hiking, woodland fire crew, everyday, etc.) * How do you care for your Lowa boots? Please provide specific brand name products, if any * Description of defect * Please upload a picture of your proof of purchase (sales receipt.) Pics from your phone work great. Photo 5 * More informationFiles must be less than 5 MB. Allowed file types: jpg jpeg png. Please upload a side view photo of your boot, showing the LOWA logo. Photo 1 * More informationFiles must be less than 5 MB. Allowed file types: jpg jpeg png. Please upload a close up photo of your boot, showing the damage area. Photo 2 * More informationFiles must be less than 5 MB. Allowed file types: jpg jpeg png. Please upload a photo of the sole view of your boot. Photo 3 * More informationFiles must be less than 5 MB. Allowed file types: jpg jpeg png. Please upload a close up photo of the size tag inside of your boot. Photo 4 * More informationFiles must be less than 5 MB. Allowed file types: jpg jpeg png. I have read the LOWA Warranty explanations and limitations. I understand that not all warranty claims will be approved. Agreement * While we understand that this can be a frustrating process, please be courteous and send back clean boots. It is at LOWA Boots' discretion to refuse dirty boots and send them back to the consumer. If you have any troubles completing this form, please call 888-335-LOWA (5692) for assistance. Your photos make take a few minutes to upload. Please be patient and wait for the confirmation message to appear on your screen. Submit
