Warranty Repair Form

Before filling out this form, please read our warranty requirements by clicking here. Questions? Call our customer service team: 877-307-7277.

Please complete the form below with as much information as possible. A LOWA warranty specialist will review your warranty claim and respond via email as soon as possible. You will receive a notice immediately once you have submitted your claim notifying you that it has been received. To avoid spam situations with our communication, please add returns@lowa.net to your contacts.

Personal information

Please note This is the USA website and we cannot assist with returns, or warranty claims, outside the USA. Click here for LOWA International information.

Warranty Claim Information

Please upload a picture of your proof of purchase (sales receipt.) JPG or PNG, not larger than 5 MB, please. Pics from your phone work great.

Please include a photo of your boot or shoe. JPG or PNG, not larger than 5 MB, please. Pics from your phone work great.
Take a look at these photo examples of what to send.

While we understand that this can be a frustrating process, please be courteous and send back clean boots. It is at LOWA Boots' discretion to refuse dirty boots and send them back to the consumer.

If you have any troubles completing this form, please call 888-335-LOWA (5692) for assistance.

Your photos make take a few minutes to upload. Please be patient and wait for the confirmation message to appear on your screen.