Warranty Repair Form

Before filling out this form, please read our warranty requirements. Questions? Call our customer service team: 1-888-335-5692.

Please complete the form below with as much information as possible. A LOWA warranty specialist will review your warranty claim and respond via email within 10 business days. To avoid spam situations with our communication, please add returns@lowa.net to your contacts.

Personal information

Please note: This is the USA website and we cannot assist with returns, or warranty claims, outside the USA. Click here for LOWA International information.

Warranty Claim Information

Please upload a picture of your proof of purchase (sales receipt).  Picture must include the date of purchase and boot purchased. Pics from your phone work great.

One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png.

Please upload a side view photo of your boot, showing the LOWA logo.

One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png.

Please upload a close up photo of your boot, showing the damage area.

One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png.

Please upload a photo of the sole view of your boot.

One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png.

Please upload a close up photo of the size tag inside of your boot.

One file only.
100 MB limit.
Allowed types: gif, jpg, jpeg, png.


While we understand that this can be a frustrating process, please be courteous and send back clean boots. It is at LOWA Boots' discretion to refuse dirty boots and send them back to the consumer.

If you have any troubles completing this form, please call  1-877-307-7277 for assistance.

Your photos make take a few minutes to upload. Please be patient and wait for the confirmation message to appear on your screen.