Shopping Q&A

UPS & LOWA have partnered to counter balance the carbon dioxide emissions generated by the transport of their packages through carbon offsetting. Click here to learn more.

All products are shipped from Stamford, Connecticut. Use your STREET ADDRESS TO SAVE ON SHIPPING.
* If you must have your order delivered to a P.O. Box, the package will be sent by U.S. Postal Service (USPS).

We prefer UPS (and, so should you) because it’s less expensive and we both can track your package. Please provide a street address so we can deliver to your front door. If your package is shipped via the U.S. Postal Service (USPS), we are unable to track your package and we cannot be held responsible for delivery problems.

Call us! 203-353-0116. Please be patient. Customer Service is working remote - temporarily closed due to COVID-19.

We need to receive your order before 1 p.m. Eastern Standard Time, in order to ship same day.

Billing address is the address you have, on file, with your credit card company. Please use the exact address listed with your credit card company, or your order may be declined.

Please add this email: to your address book to avoid missing our emails.

  • We will ONLY write to you at this address to keep you apprised of your shipment.
  • We’ll send you a confirmation email, as soon as we receive your order.
  • We’ll also send you an email once your package has shipped.

As hard as we try... sometimes emails fall into spam folders. Other times, they are blocked by your email client.

LOWA offers a professional discount for individuals who are employed full-time, earning a living in the outdoors. If you work for a gear or clothing supplier - or for an organization where you are on the field staff that guides or instructs others in outdoor skills, please email your request from your company or organization's email account, along with your job description to LOWA Customer Service. If approved, the appropriate form will be returned to you.

If you are active US military, or work on the field staff for the US Forest Service or a similar government agency please send your request on your government email account detailing what you do to LOWA Customer Service. If approved, the appropriate form will be returned to you.

Purchases over $1,500 must be placed by telephone. Please call: 203-353-0116, between 8 a.m and 6 p.m. MST.


To return your boots or shoes, please email LOWA Customer Service and request a Return Authorization. LOWA charges for return shipping via credit reduction. For a size exchange, the new size will be shipped without any additional shipping charges.

Please Note: Please try on your boots or shoes indoors and with the sock you intend to wear before going outside. Once the tags are removed and the shoes are worn outside they will not be accepted for return if they don't fit.

If you need to return your boots or shoes due to a defect within the one-year warranty period, please contact the store where you made your original purchase. Fit is generally not considered a warranty defect either by LOWA or by our dealers. If you purchased your boots or shoes from this website, please click here to fill out a warranty form.

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