Warranty Repair Form

Before filling out this form, please read our warranty requirements. Questions? Call our customer service team: 1-888-335-5692.

Please complete the form below with as much information as possible. A LOWA warranty specialist will review your warranty claim and respond via email within 10 business days. To avoid spam situations with our communication, please add returns@lowa.net to your contacts.

To use this automated warranty claim form, you must upload photos of your boots, or shoes.

Personal information

First Name

Last Name

Street Address

City

State

Zip Code

Phone

Please note: This is the USA website and we cannot assist with returns, or warranty claims, outside the USA. Click here for LOWA International information.

Warranty Claim Information

Please check this box if your issue is waterproofing.

Boot Model Name (i.e Renegade, Camo, Tibet, etc.)

Size

Gender

Purchase Date

From what store did you purchase your boots?

How do you use your LOWA boots? (i.e. hiking, woodland fire crew, everyday, etc.)

How do you care for your LOWA boots? Please provide specific brand name products, if any

Brief description of product problem

Please upload a picture of your proof of purchase (sales receipt). Picture must include the date of purchase and boot purchased. Pics from your phone work great.

Please upload a side view photo of your boot, showing the LOWA logo.

Please upload a close up photo of your boot, showing the damage area.

Please upload a photo of the sole view of your boot.

Please upload a close up photo of the size tag inside of your boot.

I have read the LOWA Warranty explanations and limitations. I understand that not all warranty claims will be approved.

While we understand that this can be a frustrating process, please be courteous and send back clean boots. It is at LOWA Boots' discretion to refuse dirty boots and send them back to the consumer.
If you have any troubles completing this form, please call 1-888-335-5692 for assistance.
Your photos make take a few minutes to upload. Please be patient and wait for the confirmation message to appear on your screen.