Boot Repair/Resole

Boots are sent to our factory, in Germany, where they were originally produced. In addition to resoling the boots, LOWA will provide new footbeds, new shoelaces, and recondition the leather. LOWA will also inspect the boots and repair stitching, hooks, eyelets and the heel lining, if needed.

Please note not all our Boots & Shoes are resolable.  Boots from our Mountaineering, Mountain Hunting, Backpacking and Rock Climbing categories may be resoled.  Boots and shoes from our Hiking, All Terrain Sport, Everyday, Kids', Cold Weather Boots and Task Force collection are not. 

  • Examples of styles which can be resoled are Tibet, Camino, Cevedale, and Mountain Expert. 
  • Examples of styles which CANNOT be resoled are: Renegade, Locarno, Innox, and Zephyr. 
  • Gore-Tex leaks cannot be repaired.
  • If you do not know your boot name, try to find an image that best represents your boot on our website.  Look for the "Resoleable" icon at the bottom of product page.  If the icon is not there, then it is not resoleable. 
  • To help you determine if your boots are resoleable review this product list.
  • If you are still unsure, click the "Warranty & Repair" link below on the very bottom of this page and follow those steps.
  • Repair Disclaimer: Sometimes boots have sustained enough damage to the upper that they cannot be repaired. If your boot is received by us, and it cannot be repaired, we will notify you and refund you the resoling fee.  
  • Allow 12 weeks for repair/resole of your LOWA Boots.
Click the hot spots to review boot repair areas

Boot Repair/Resole

  • Sole replacement
  • Midsole replacement
  • Rand or toe/heel bumper replacement
  • Leather conditioned
  • New Laces
  • New Footbeds

And, if needed:

  • Stitching repair
  • Lace loops and lace hardware repair or replacement
  • Cuff or heel lining repair

BEFORE you return your boots, PLEASE CLEAN THEM. We won't clean your boots for you. Boots covered in dirt will be returned to you and your repair request will be rejected. 
* Remove your old insoles and laces, while you're at it. We will give you new ones.

How To Return Your Backpacking or Trekking Boots for Repair/Resole:

  1. Click add to cart to purchase this service. Once purchased you will receive a Repair Authorization Number.
  2. PRINT this PDF once you have purchased this service.  FILL OUT COMPLETELY AND INCLUDE IN THE BOX WITH YOUR BOOTS.
  3. Choose a shipping method that allows you to track your packages. Mail boots to:

    LOWA Boots, LLC
    ATTN: Repairs
    86 Viaduct Rd # 2
    Stamford, CT 06907