Boots are sent to our factory, in Germany, where they were originally produced. In addition to resoling the boots, LOWA will provide new footbeds, new shoelaces, and recondition the leather. LOWA will also inspect the boots and repair stitching, hooks, eyelets and the heel lining, if needed.
Please note not all our Boots & Shoes are resolable. Boots from our Mountaineering, Mountain Hunting, Backpacking and Rock Climbing categories may be resoled. Boots and shoes from our Hiking, All Terrain Sport, Everyday, Kids', Cold Weather Boots and Task Force collection are not.
If you do not know your boot name, try to find an image that best represents your boot on our website. Look for the "Resoleable" icon at the bottom of product page. If the icon is not there, then it is not resoleable.
One last thing that can help you determine if your boots are resoleable is to take a look at this product list. If you are still unsure, click the "Contact Us" link on the bottom and email us a picture of your boot and size tag.
*Repair Disclaimer: Sometimes boots have sustained enough damage to the upper that they cannot be repaired. If your boot is received by us, and it cannot be repaired, we will notify you and refund you the resoling fee.
Allow 12 weeks for repair/resole of your LOWA Boots.
And, if needed:
BEFORE you return your boots, PLEASE CLEAN THEM. We won't clean your boots for you. Boots covered in dirt will be returned to you and your repair request will be rejected.
* Remove your old insoles and laces, while you're at it. We will give you new ones.
How To Return Your Backpacking or Trekking Boots for Repair/Resole: