Boots are sent to our factory, in Germany, where they were originally produced. In addition to resoling the boots, LOWA will provide new footbeds, new shoelaces, and recondition the leather. LOWA will also inspect the boots and repair stitching, hooks, eyelets and the heel lining, if needed.
Please note not all our Boots & Shoes are resolable. Boots from our Mountaineering, Mountain Hunting, Backpacking and Rock Climbing categories may be resoled. Boots and shoes from our Hiking, All Terrain Sport, Everyday, Kids', Cold Weather Boots and Task Force collection are not.
And, if needed:
BEFORE you return your boots, PLEASE CLEAN THEM. We won't clean your boots for you. Boots covered in dirt will be returned to you and your repair request will be rejected.
* Remove your old insoles and laces, while you're at it. We will give you new ones.
How To Return Your Backpacking or Trekking Boots for Repair/Resole: