Warranty & Repair Policy:
Your LOWA boots are warranted to be free from defects in workmanship and materials for a period of 12 months from the date of purchase. Your exclusive remedy for breach of such warranty is repair or replacement of your LOWA boots. If your LOWA boots need repair of replacement due to defect in workmanship or materials, simply return your LOWA boots to your LOWA boots dealer with proof of purchase within 12 months of purchase.
Questions? Call our customer service team:
Boot & Shoe Returns
RETURNS MUST BE MADE WITHIN 60 DAYS OF PURCHASE.
If you need to return your boots or shoes due to a defect within the one-year warranty period, please contact the store where you made your original purchase. They, in turn, will contact us if they need or assistance for a warranty evaluation.
If you bought your boots or shoes from our website, please access your account, on our website, using your user name & password. Follow the instructions for returning your boots or shoes. You can reach customer service at
Please Note: Please try on your boots or shoes indoors and with the sock you intend to wear before going outside. Once the tags are removed and the shoes are worn outside they will not be accepted for a return for fit. Fit is generally not considered a warranty defect either by LOWA or by our dealers.
Limitations on Warranty:
The warranty on your LOWA boots is limited to the warranty set forth above. Such warranty does not apply to ordinary wear and tear or to damage resulting from abuse, negligence, improper repairs, inadequate fit, alterations, modifications or if your LOWA boots are used other than in the manner intended. There are no other warranties that extend beyond the description on the face hereof.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, LOWA HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATE LAW, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Mountaineering, hiking, alpine skiing and other similar activities for which you may choose to use LOWA boots involve risk of serious injury. LOWA shall not be liable for any special, indirect, incidental or consequential losses or damages or personal injury in connection with the use of LOWA boots. Some states do now allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Dealers and/or consumers must call LOWA for a RETURN AUTHORIZATION. Please click here to request a Return Authorization. Your returned boots must also be accompanied by the sales receipt. No returns will be accepted without the Return Authorization and receipt.
Boot Sole Separation (Hydrolysis)
Sole Units will degrade when your footwear is used only occasionally and is stored for long periods of time. Sole units degrade faster than if the footwear is worn regularly. Hydrolysis is a normal material aging process that occurs in all footwear with a cushioned PU midsole independent of the manufacturer. The process also occurs in automobile, tires, ski boots or helmets and does not represent lower quality or even a quality issue in materials or workmanship.
There are two types of sole injection technology popular with outdoor boots: EVA and PU. LOWA uses PU Injected Technology, to extend the life of their boots.
PU vs. EVA
We use PU on our midsoles. It's a terrific shock absorber, rebounds well, will last longer on the trail and offers better comfort. You will get two to five times the performance life compared to molded EVA midsoles.
When a PU midsole begins to deteriorate, you'll see small cracks along the injection area, above the sole unit. This is an indication that your boots are wearing out.
* If you are experiencing sole unit separation, or degradation, please send us an email. Our customer service team will contact you regarding the age of the boots and what steps can be taken regarding the sole separation.