Your LOWA boots are warranted to be free from defects in workmanship and materials for a period of 12 months from the date of purchase. Your exclusive remedy for breach of such warranty is repair or replacement of your LOWA boots. If your LOWA boots need repair of replacement due to defect in workmanship or materials, simply return your LOWA boots to your LOWA boots dealer with proof of purchase within 12 months of purchase.
LIMITATIONS ON WARRANTY:
The warranty on your LOWA boots is limited to the warranty set forth above. Such warranty does not apply to ordinary wear and tear or to damage resulting from abuse, negligence, improper repairs, inadequate fit, alterations, modifications or if your LOWA boots are used other than in the manner intended. There are no other warranties that extend beyond the description on the face hereof.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, LOWA HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATE LAW, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Mountaineering, hiking, alpine skiing and other similar activities for which you may choose to use LOWA boots involve risk of serious injury. LOWA shall not be liable for any special, indirect, incidental or consequential losses or damages or personal injury in connection with the use of LOWA boots. Some states do now allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Dealers and/or consumers must call LOWA for a RETURN AUTHORIZATION. Your returned boots must also be accompanied by the sales receipt. No returns will be accepted without the Return Authorization and receipt.
Boot ReturnsBoot returns are handled by the store where you made the purchase. If you purchased your boots from the lowaboots.com web site, please call 800-499-8696. to request a return authorization. Boots may be returned if they do not fit properly, provided they have not been worn outdoors. (Wear new boots indoors to make sure they fit and feel comfortable before venturing outside.)
Poor or improper fit is not considered a valid warranty item. LOWA cannot warranty fit for any reason. Please try on your boots with the socks you intend to wear and walk around indoors to make sure that your new boots fit the way you want them to. Please do not remove any tags or labels until you are ready to keep your boots. Once a boot is worn, it cannot be returned to either your LOWA Dealer or LOWA.
Retailers and/or consumers must call LOWA for a RETURN AUTHORIZATION. 1-888-335-5692. Your returned boots must be accompanied by the sales receipt. No returns will be accepted without a Return Authorization and sales receipt.