Your LOWA boots are warranted to be free from defects in workmanship and materials for a period of 12 months from the date of purchase. Your exclusive remedy for breach of such warranty is repair or replacement of your LOWA boots. If your LOWA boots need repair of replacement due to defect in workmanship or materials, simply return your LOWA boots to your LOWA boots dealer with proof of purchase within 12 months of purchase.
Questions? Call our customer service team: 888-335-5692. Or click here to send us an email.
LIMITATIONS ON WARRANTY:
The warranty on your LOWA boots is limited to the warranty set forth above. Such warranty does not apply to ordinary wear and tear or to damage resulting from abuse, negligence, improper repairs, inadequate fit, alterations, modifications or if your LOWA boots are used other than in the manner intended. There are no other warranties that extend beyond the description on the face hereof.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, LOWA HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATE LAW, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Mountaineering, hiking, alpine skiing and other similar activities for which you may choose to use LOWA boots involve risk of serious injury. LOWA shall not be liable for any special, indirect, incidental or consequential losses or damages or personal injury in connection with the use of LOWA boots. Some states do now allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Dealers and/or consumers must call LOWA for a RETURN AUTHORIZATION. Your returned boots must also be accompanied by the sales receipt. No returns will be accepted without the Return Authorization and receipt.
BOOT RETURNSBoot returns are handled by the store where you made the purchase. If you purchased your boots from the lowaboots.com web site, please call 800-499-8696. to request a return authorization. Boots may be returned if they do not fit properly, provided they have not been worn outdoors. (Wear new boots indoors to make sure they fit and feel comfortable before venturing outside.)
Poor or improper fit is not considered a valid warranty item. LOWA cannot warranty fit for any reason. Please try on your boots with the socks you intend to wear and walk around indoors to make sure that your new boots fit the way you want them to. Please do not remove any tags or labels until you are ready to keep your boots. Once a boot is worn, it cannot be returned to either your LOWA Dealer or LOWA.
BOOT SOLE SEPARATION (Hydrolysis)
Sole Units will degrade when your footwear is used only occasionally and is stored for long periods of time. Sole units degrade faster than if the footwear is worn regularly. Hydrolysis is a normal material aging process that occurs in all footwear with a cushioned PU midsole independent of the manufacturer. The process also occurs in automobile, tires, ski boots or helmets and does not represent lower quality or even a quality issue in materials or workmanship.
There are two types of sole injection technology popular with outdoor boots: EVA and PU. LOWA uses PU Injected Technology, to extend the life of their boots.
PU vs. EVA
We use PU on our midsoles. It's a terrific shock absorber, rebounds well, will last longer on the trail and offers better comfort. You will get two to five times the performance life compared to molded EVA midsoles.
When a PU midsole begins to deteriorate, you'll see small cracks along the injection area, above the sole unit. This is an indication that your boots are wearing out.
* If you are experiencing sole unit separation, or degradation, please send us an email. Our customer service team will contact you regarding the age of the boots and what steps can be take regarding the sole separation.