Your boots are warrantied from manufacturer defect for 12 months from the date of purchase. Warranty does not cover poor fit. Click here for more information about the LOWA Limited Warranty.

Boot returns are handled by the store where you made the purchase. You must have your sales receipt, or credit card transaction slip. You can return boots that do not fit properly, provided they have not been worn outdoors. (Wear new boots indoors to make sure they fit and are comfortable before venturing outside.)
We promise to be honorable if you promise to be reasonable. Please rinse off your boots before shipping them. Boots sent to LOWA covered with excess mud, dirt, grime, etc. will be returned to you without repair. For additional information, please contact our customer service department at 1-888-335-LOWA.

Click here to ask a question.

For PR assistance ONLY (no other questions will be responded to): ingrid@lowaboots.com

This web site is run by the USA distributor for LOWA Boots and most information is specific only to the USA. Please click here to contact a distributor in your country.